F5 Distributed Cloud - Service Degradation - Network - Dallas (DAL3) - INC-20260831-501

The F5 Distributed Cloud team has concluded the monitoring period for the traffic and services impacted by this incident. Services remained stable and operating normally throughout this period, and the incident is now considered resolved.

We appreciate your patience and understanding throughout this event and remain committed to continuously improving the reliability of our services. Thank you for your continued trust in F5.

The F5 Distributed Cloud team identified a network issue in the Dallas region that caused service degradation and impacted a limited number of GRE tunnels.

Customers with an adequate redundant path in place would not have experienced an interruption, as traffic would have failed over via the alternate route.

To restore service, our team performed appropriate corrective actions on the affected device. Following this remediation, GRE tunnel connectivity was successfully re-established and services have been restored.

We will continue to monitor the environment closely to ensure sustained stability.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Dallas.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 04:16 PM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.