Outage in Factorial

Degraded service performance

Resolved Major

February 20, 2026 - Started about 2 months ago - Lasted about 21 hours
Official incident page

Incident Report

We are experiencing intermittent performance degradation across the platform, which may result in occasional errors for some users. While initial mitigation efforts provided temporary relief, we are now implementing more permanent optimizations to stabilize the system.

Components affected

Factorial Backend Factorial Frontend

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/21/2026 08:55AM

This incident has been resolved.

MONITORING about 2 months ago - at 02/20/2026 06:06PM

Further improvements have been implemented, and they are showing promising results, but we continue to actively monitor the performance of the platform.

MONITORING about 2 months ago - at 02/20/2026 01:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/20/2026 11:57AM

Latest Factorial outages

Issue refreshing advanced reports - about 2 months ago

Degraded service performance - about 2 months ago

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Demo environment unavailable - 4 months ago

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