Outage in Fasthosts
Reduced Support Availability
Resolved MinorIncident Report
Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/13/2025 10:26AM
Majority headcount has been restored to the support team affected by the Earthquake. Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
INVESTIGATING
6 months ago - at 10/12/2025 05:25PM
Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
Latest Fasthosts outages
Access to Cloud Panel may not be possible. - about 13 hours ago
Investigating Incoming Email Delays - about 1 month ago
Service Outage - Webmail Unavailable - about 1 month ago
Sending email to Microsoft-hosted email addresses may not be possible - about 2 months ago
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