Outage in Fasthosts
Reduced Support Availability
Resolved MinorIncident Report
Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
Chat Support: This service has been temporarily disabled.
We appreciate your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/10/2025 04:22PM
Majority headcount has been restored to the support team affected by the Earthquake so rerouting has been removed, Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
IDENTIFIED
6 months ago - at 10/10/2025 06:39AM
Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
Chat Support: This service has been temporarily disabled.
We appreciate your patience and understanding.
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