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Outage in Fasthosts

FTP, Webmail & Legacy Web Server issues

Resolved Minor
May 08, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue with a database providing services to our FTP , webmail & Legacy web server products , this is being investigated currently and we hope to have this resolved very shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/08/2025 09:16AM

The issue affecting webmail has now been resolved and we are monitoring this, apologies for any inconvenience this has caused.

INVESTIGATING 11 months ago - at 05/08/2025 08:20AM

The issue affecting our legacy web servers and FTP products should now be resolved, we are still working on returning webmail to operational status

INVESTIGATING 11 months ago - at 05/08/2025 08:18AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/08/2025 08:17AM

We are currently experiencing an issue with a database providing services to our FTP , webmail & Legacy web server products , this is being investigated currently and we hope to have this resolved very shortly.

Latest Fasthosts outages

Access to Cloud Panel may not be possible. - about 13 hours ago
Investigating Incoming Email Delays - about 1 month ago
Service Outage - Webmail Unavailable - about 1 month ago
Sending email to Microsoft-hosted email addresses may not be possible - about 2 months ago
Sending email to Microsoft-hosted email addresses may not be possible - 3 months ago

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