Outage in Fasthosts

Mail Infrastructure Update: Client Settings

Resolved Major

January 21, 2026 - Started 24 days ago - Lasted 19 days
Official incident page

Incident Report

Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity. If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device

Components affected

Fasthosts Standard Email

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 02/09/2026 11:55AM

This is now resolved.

IDENTIFIED 24 days ago - at 01/21/2026 01:32PM

Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity.
If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device

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