Outage in Fastly

Support Chat System Issues

Resolved Minor
August 02, 2023 - Started over 1 year ago - Lasted about 7 hours

Need to monitor Fastly outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Fastly, and never miss an outage again.
Start Free Trial

Outage Details

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.All edge cloud products and services are unaffected.
Components affected
Fastly Support Chat System Fastly Customer Services
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 08/02/2023 04:27PM

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.All edge cloud products and services are unaffected.

IDENTIFIED over 1 year ago - at 08/02/2023 05:00PM

We have identified an issue with our support chat provider.* https://status.slack.com/2023-08/8ec13e4962a9bf43Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries through https://support.fastly.com. All other Fastly services and our network availability are unaffected by this issue.

MONITORING over 1 year ago - at 08/02/2023 06:33PM

A fix has been implemented and we are monitoring the results.

Latest Fastly outages

Elevated Errors for London (LCY) and London (LHR) - about 5 hours ago
Adelaide (ADL) Rerouted Traffic - about 9 hours ago
Adelaide (ADL) Rerouted Traffic - 1 day ago
Elevated Errors for Singapore (QPG) - 2 days ago
Elevated Errors for Next-Gen WAF (NGWAF) - 2 days ago

The best way to monitor Fastly and all your third-party services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3265 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE