Outage in Fastly

Support Chat System Issues

Resolved Minor
August 02, 2023 - Started over 1 year ago - Lasted about 7 hours

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Outage Details

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.All edge cloud products and services are unaffected.
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 08/02/2023 04:27PM

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.All edge cloud products and services are unaffected.

IDENTIFIED over 1 year ago - at 08/02/2023 05:00PM

We have identified an issue with our support chat provider.* https://status.slack.com/2023-08/8ec13e4962a9bf43Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries through https://support.fastly.com. All other Fastly services and our network availability are unaffected by this issue.

MONITORING over 1 year ago - at 08/02/2023 06:33PM

A fix has been implemented and we are monitoring the results.

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