Outage in Fastly

Support Chat System Issues

Resolved Minor
August 02, 2023 - Started over 1 year ago - Lasted about 7 hours

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Outage Details

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.All edge cloud products and services are unaffected.
Components affected
Fastly Support Chat System Fastly Customer Services
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 08/02/2023 04:27PM

The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.All edge cloud products and services are unaffected.

IDENTIFIED over 1 year ago - at 08/02/2023 05:00PM

We have identified an issue with our support chat provider.* https://status.slack.com/2023-08/8ec13e4962a9bf43Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries through https://support.fastly.com. All other Fastly services and our network availability are unaffected by this issue.

MONITORING over 1 year ago - at 08/02/2023 06:33PM

A fix has been implemented and we are monitoring the results.

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