Is Fastly Customer Services Down? Check the current Fastly Customer Services status

Fastly Customer Services is operational

Updated

Fastly Customer Services not working for you?

Monitoring Fastly since April 2020. Learn more

5 incidents in 2025

Current Fastly official ongoing incidents

No incidents reported in Fastly's status page

IsDown pulls data from Fastly's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Fastly Customer Services issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Fastly Customer Services problems

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Fastly Customer Services outage history

IsDown has tracked 32 incidents for Fastly Customer Services since started monitoring Fastly status in April 2020.

  • Feb 26 2025

    We're investigating possible performance impact affecting the Support Chat System related to a vendor reported incident.Vendor status page: https://slack-status.com/2025-02/1b757d1d0f444c34Customers may experience failed support case functions whe... More details

  • Feb 24 2025

    15 days ago · lasted about 2 hours

    We're investigating possible performance impact affecting the Support Chat System.Network Services and all other services are unaffected. More details

  • Feb 24 2025

    Fastly has successfully transitioned to a new Support Portal and support management system. Customers who had open cases during the migration will receive a new support case, and we will provide ongoing support under this new case number. The orig... More details

  • Apr 2020 ...
    IsDown started monitoring Fastly status

    We've tracked and collected 32 incidents for Fastly Customer Services since started monitoring Fastly status

Sign up and check all outage history

Fastly Customer Services outages in the last 30 days

Number of Incidents

4 issues

Last incident

13 days ago

Having problems with Fastly Customer Services? What can you do?

  1. First, stay calm.

    • We know it's stressful when Fastly Customer Services is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If Fastly Customer Services is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.
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Stay informed about Fastly status changes

IsDown offers an easy way to monitor Fastly with maximum flexibility

Major Outages Notifications

IsDown monitors Customer Services for major outages. A major outage is when Customer Services experiences a critical issue that severely affects one or more services/regions. When Fastly marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Fastly status page for minor outages. A minor outage is when Customer Services experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Fastly status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Early Outage Indicators

Fastly and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Fastly Customer Services down today?

Fastly Customer Services isn't down. You can check Fastly Customer Services status and incident details on the top of the page. IsDown continuously monitors Fastly Customer Services official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Fastly Customer Services status?

Fastly Customer Services is currently operational. You can check Fastly Customer Services status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Fastly Customer Services outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Fastly Customer Services slow today?

Currently there's no report of Fastly Customer Services being slow. Check on the top of the page if there are any reported problems by other users.

How are Fastly Customer Services outages detected?

IsDown monitors the Fastly Customer Services official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Fastly Customer Services outage?

Fastly Customer Services last outage was on February 26, 2025 with the title "Vendor Incident with Possible Impact to Support Chat System"

Fastly not working for you? How do I know if Fastly is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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