Outage in Fastly

Support Chat System with Possible Impact

Resolved Minor
February 24, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating possible performance impact affecting the Support Chat System.Network Services and all other services are unaffected.
Components affected
Fastly Support Chat System Fastly Customer Services
Latest Updates ( sorted recent to last )
INVESTIGATING 15 days ago - at 02/24/2025 08:30PM

We're investigating possible performance impact affecting the Support Chat System.Network Services and all other services are unaffected.

IDENTIFIED 15 days ago - at 02/24/2025 08:35PM

Our vendor has identified the contributing factor and are applying a fix to our Support Chat System.Customers may experience a delay when attempting to initiate a support cases through the use of emjoi-driven automations and should open support cases through email, by reaching our Support team through support@fastly.com.

MONITORING 15 days ago - at 02/24/2025 09:24PM

Engineering has confirmed the impact to Support Chat System has been mitigated.

INVESTIGATING 15 days ago - at 02/24/2025 09:47PM

Our vendor is continuing to investigate possible performance impact affecting the Support Chat System.Customers may experience a delay when attempting to initiate a support cases through the use of emjoi-driven automations and should open support cases through email, by reaching our Support team through support@fastly.com.

IDENTIFIED 15 days ago - at 02/24/2025 10:06PM

Our vendor has identified the contributing factor and are applying a fix to our Support Chat System.Customers may experience a delay when attempting to initiate a support cases through the use of emjoi-driven automations and should open support cases through email, by reaching our Support team through support@fastly.com.

MONITORING 15 days ago - at 02/24/2025 10:07PM

Engineering has confirmed the impact to Support Chat System has been mitigated.

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