Elevated Errors for Johannesburg (JNB)

[in progress]

Engineering has confirmed the impact to our JNB POP has been mitigated. Our Network Engineering team will gradually return traffic as part of our standard traffic engineering best practices.  

Our engineers have identified a power outage that caused the impact our engineers observed in our Johannesburg (JNB) POP. We have contacted a local Third Party Service Provider who has restored power and our engineers have begun to mitigate the POP. Customers will continue to see their traffic rerouted to surrounding regions until the POP has been fully restored and traffic can be returned to their typical routes. All other products and services remain unaffected by this event. 

We are investigating elevated errors to our Johannesburg (JNB) Point of Presence (POP). Traffic engineering has been performed in the region to minimize possible impact while we continue to research into this incident.