Fastly experienced elevated errors across 11 Points of Presence in North America, including major locations like New York, Los Angeles, Toronto, and Boston, causing customers to experience intermittent increased latency and elevated errors for 1.1 hours. Engineering identified the contributing factor, deployed a fix, and confirmed recovery to all affected POPs. All other Fastly services remained unaffected during the incident.
[in progress]
Engineering has deployed a fix and have confirmed recovery to Ashburn (IAD), Atlanta (PDK), Boston (BOS), Calgary (YYC), Detroit (DTW), Miami (MIA), Montreal (YUL), New York (LGA), San Jose (SJC), Toronto (YYZ), Los Angeles (LAX) POPs. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.All other services were unaffected by this incident.
Our engineers believe they have identified contributing factor causing the issue impacting the Ashburn (IAD), Atlanta (PDK), Boston (BOS), Calgary (YYC), Detroit (DTW), Miami (MIA), Montreal (YUL), New York (LGA), San Jose (SJC), Toronto (YYZ), Los Angeles (LAX) status page component. We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.All other products and services are unaffected by this incident.
We are investigating elevated errors to multiple Points of Presence: Ashburn (IAD), Atlanta (PDK), Boston (BOS), Calgary (YYC), Detroit (DTW), Miami (MIA), Montreal (YUL), New York (LGA), San Jose (SJC), Toronto (YYZ), Los Angeles (LAX)
Customers may experience intermittent periods of increased latency and elevated errors while we investigate into the contributing factors causing this impact.
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