Fastly experienced elevated errors across multiple Points of Presence (POPs) globally, affecting CDN performance in regions including India, Europe, Asia-Pacific, North America, and South America for 1.4 hours. Engineering identified the contributing factor and developed a fix to mitigate the impact. The incident was resolved after engineers implemented the fix and confirmed recovery across all affected POPs.
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[in progress]
Engineering has confirmed the impact to our Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL), Amsterdam (AMS), Brussels (BRU), Copenhagen (CPH), Dublin (DUB), Frankfurt (FRA), Helsinki (HEL), Lisbon (LIS), London (LCY), London (LON), Madrid (MAD), Manchester (MAN), Milan (LIN), Milan (MXP), Munich (MUC), Oslo (OSL), Rome (FCO), Sofia (SOF), Stockholm (BMA), Christchurch (CHC), Dubai (DXB), Fujairah (FJR), Melbourne (MEL), Seoul (ICN), Singapore (QPG), Sydney (SYD), Tokyo (NRT), Wellington (WLG), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG), Santiago (SCL), Ghana (ACC), Ashburn (IAD), Atlanta (PDK), Boston (BOS), Calgary (YYC), Chicago (CHI), Dallas (DFW), Denver (DEN), Detroit (DTW), Gainesville (GNV), Honolulu (HNL), Houston (IAH), Kansas City (MCI), Los Angeles (BUR), Miami (MIA), Minneapolis (MSP), Montreal (YUL), New York (LGA), Phoenix (PHX), San Jose (SJC), Seattle (BFI), St. Louis (STL), Toronto (YYZ), Vancouver (YVR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Sydney (WSI), Amsterdam (RTM), Jacksonville (JAX), Milan (BGY), Brasilia (BSB) POPs has been mitigated.
Our engineers believe they have identified contributing factor causing the issue impacting our Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL), Amsterdam (AMS), Brussels (BRU), Copenhagen (CPH), Dublin (DUB), Frankfurt (FRA), Helsinki (HEL), Lisbon (LIS), London (LCY), London (LON), Madrid (MAD), Manchester (MAN), Milan (LIN), Milan (MXP), Munich (MUC), Oslo (OSL), Rome (FCO), Sofia (SOF), Stockholm (BMA), Christchurch (CHC), Dubai (DXB), Fujairah (FJR), Melbourne (MEL), Seoul (ICN), Singapore (QPG), Sydney (SYD), Tokyo (NRT), Wellington (WLG), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG), Santiago (SCL), Ghana (ACC), Ashburn (IAD), Atlanta (PDK), Boston (BOS), Calgary (YYC), Chicago (CHI), Dallas (DFW), Denver (DEN), Detroit (DTW), Gainesville (GNV), Honolulu (HNL), Houston (IAH), Kansas City (MCI), Los Angeles (BUR), Miami (MIA), Minneapolis (MSP), Montreal (YUL), New York (LGA), Phoenix (PHX), San Jose (SJC), Seattle (BFI), St. Louis (STL), Toronto (YYZ), Vancouver (YVR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Sydney (WSI), Amsterdam (RTM), Jacksonville (JAX), Milan (BGY), Brasilia (BSB) POPs.We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.All other products and services are unaffected by this incident.
We are investigating elevated errors to our Hyderabad (HYD), Kolkata (CCU), Mumbai (BOM), New Delhi (DEL), Amsterdam (AMS), Brussels (BRU), Copenhagen (CPH), Dublin (DUB), Frankfurt (FRA), Helsinki (HEL), Lisbon (LIS), London (LCY), London (LON), Madrid (MAD), Manchester (MAN), Milan (LIN), Milan (MXP), Munich (MUC), Oslo (OSL), Rome (FCO), Sofia (SOF), Stockholm (BMA), Christchurch (CHC), Dubai (DXB), Fujairah (FJR), Melbourne (MEL), Seoul (ICN), Singapore (QPG), Sydney (SYD), Tokyo (NRT), Wellington (WLG), Bangkok (BKK), Bogota (BOG), Buenos Aires (EZE), Fortaleza (FOR), Lima (LIM), Rio de Janeiro (GIG), Santiago (SCL), Ghana (ACC), Ashburn (IAD), Atlanta (PDK), Boston (BOS), Calgary (YYC), Chicago (CHI), Dallas (DFW), Denver (DEN), Detroit (DTW), Gainesville (GNV), Honolulu (HNL), Houston (IAH), Kansas City (MCI), Los Angeles (BUR), Miami (MIA), Minneapolis (MSP), Montreal (YUL), New York (LGA), Phoenix (PHX), San Jose (SJC), Seattle (BFI), St. Louis (STL), Toronto (YYZ), Vancouver (YVR), Sao Paulo (GRU), Paris (PAR), Los Angeles (LAX), Sydney (WSI), Amsterdam (RTM), Jacksonville (JAX), Milan (BGY), Brasilia (BSB) Points of Presence (POPs).
All other products and services are unaffected by this incident.
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