Outage in Fastly
Vendor Incident with Possible Impact to Support Chat System
Resolved Minor
May 12, 2025 - Started about 1 month ago
- Lasted about 1 hour
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Outage Details
We're investigating possible performance impact affecting the Support Chat System related to a vendor reported incident.Vendor status page: https://slack-status.com/2025-05/7b32241eb41a54aaCustomers may experience failed support case functions when attempting to generate a support case from Support Chat systems. We ask that customers email Support teams at support@fastly.com to ensure no delays.
Latest Updates ( sorted recent to last )
about 1 month ago - at 05/12/2025 10:50PM
[in progress]
We're investigating possible performance impact affecting the Support Chat System related to a vendor reported incident.Vendor status page: https://slack-status.com/2025-05/7b32241eb41a54aaCustomers may experience failed support case functions when attempting to generate a support case from Support Chat systems. We ask that customers email Support teams at support@fastly.com to ensure no delays.
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