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Outage in Fastly

Vendor Incident with Possible Impact to Support Chat System

Resolved Minor
May 12, 2025 - Started 11 months ago - Lasted about 1 hour

Incident Report

We're investigating possible performance impact affecting the Support Chat System related to a vendor reported incident.Vendor status page: https://slack-status.com/2025-05/7b32241eb41a54aaCustomers may experience failed support case functions when attempting to generate a support case from Support Chat systems. We ask that customers email Support teams at support@fastly.com to ensure no delays.

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11 months ago - at 05/12/2025 10:50PM

[in progress]

We're investigating possible performance impact affecting the Support Chat System related to a vendor reported incident.Vendor status page: https://slack-status.com/2025-05/7b32241eb41a54aaCustomers may experience failed support case functions when attempting to generate a support case from Support Chat systems. We ask that customers email Support teams at support@fastly.com to ensure no delays.

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