Outage in Fastly
Possible Issues for Support Cases Through Support Chat Services
Resolved Minor
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Outage Details
We are investigating increased reports of delayed responses from our Support teams through Support Chat Systems.Customers may experience a delay in support responses when engaging with Support through their Support Chat services.Please email support@fastly.com to engage Support until the service has been restored.
Components affected
Fastly Customer Services Fastly Support Chat System Fastly Support Ticketing SystemLatest Updates ( sorted recent to last )
INVESTIGATING
3 months ago - at 01/30/2025 07:41PM
We are investigating increased reports of delayed responses from our Support teams through Support Chat Systems.Customers may experience a delay in support responses when engaging with Support through their Support Chat services.Please email support@fastly.com to engage Support until the service has been restored.
MONITORING
3 months ago - at 01/30/2025 10:07PM
We has confirmed the impact to Support Ticketing System, Support Chat System services has been mitigated.
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