Outage in Fastly

Possible Issues for Support Cases Through Support Chat Services

Resolved Minor
January 30, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating increased reports of delayed responses from our Support teams through Support Chat Systems.Customers may experience a delay in support responses when engaging with Support through their Support Chat services.Please email support@fastly.com to engage Support until the service has been restored.
Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 01/30/2025 07:41PM

We are investigating increased reports of delayed responses from our Support teams through Support Chat Systems.Customers may experience a delay in support responses when engaging with Support through their Support Chat services.Please email support@fastly.com to engage Support until the service has been restored.

MONITORING 3 days ago - at 01/30/2025 10:07PM

We has confirmed the impact to Support Ticketing System, Support Chat System services has been mitigated.

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