Vendor Incident with Possible Impact to Support Chat System

We're investigating possible performance impact affecting the Support Chat System related to a vendor reported incident.Vendor status page: https://slack-status.com/2025-02/1b757d1d0f444c34Customers may experience failed support case functions when attempting to generate a support case from Support Chat systems. We ask that customers email Support teams at support@fastly.com to ensure no delays.

Slack Status UpdatesSlack is actively working to resolve the issue and is providing updates on the incident status at the following link: Slack Status. We encourage you to monitor this page for the latest information.Impact on Our Services While we are closely monitoring the Slack incident, we want to assure you that our ability to provide customer support and the accessibility of our Network remain unaffected. We have implemented our established communication protocols to ensure continuity of support during this vendor outage. All other products and services are also operating normally and are not impacted by this incident.

Slack has successfully addressed their incident and reported that all services have been restored. We are conducting internal tests on Support Chat Systems to verify that all functions are operating properly. 

The vendor has confirmed a second event impacting Support Chat Systems. We are monitoring their updates here: https://slack-status.com/2025-02/d41e4bfd1ccae26aCustomer should continue to request support through email, via support@fastly.com