Outage in Fastly

Elevated Errors for our Support Chat Services

Resolved Minor
January 24, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating an elevated error rate within our support ticketing systems. Chat system commands to create new tickets may not work and/or updates from our Support team may be delayed.Our network availability and all other services are unaffected.
Latest Updates ( sorted recent to last )
INVESTIGATING 10 months ago - at 01/24/2024 08:27PM

We are investigating an elevated error rate within our support ticketing systems. Chat system commands to create new tickets may not work and/or updates from our Support team may be delayed.Our network availability and all other services are unaffected.

IDENTIFIED 10 months ago - at 01/24/2024 08:30PM

We have confirmed an issue with our chat service provided, and are monitoring their status page for mitigation efforts.Subscribers can reference their status page at: https://status.slack.com/2024-01/0a000b0ad09623a0 

MONITORING 10 months ago - at 01/24/2024 11:43PM

Our chat service provider has reported a gradual recovery for Support Chat services. We will continue to monitor their progress through their status page post, and will resolve this incident once they have reported full recovery.All other services are unaffected by this incident.

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