Outage in Fat Zebra
Issues With 3DS2 Verification
Resolved MinorIncident Report
We are seeing a larger number of ‘Authentication not Available on Lookup’ errors for 3DS checks today.
The response we are getting from our 3DS provider for these errors is as below:
“message”: “A message element required as defined in Table A.1 is missing from the message. browserColorDepth,browserLanguage,browserUserAgent,browserJavaEnabled,browserTZ,browserAcceptHeader,”
This response typically indicates an issue with the browser data collection, but there does seem to be a very large spike in these responses since this morning.
Our Dev Team and our 3DS provider are investigating the issue as a matter of urgency.
We will provide further updates on this matter as soon as we can.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/07/2026 07:08AM
Our 3DS provider has confirmed the issue was at their end and has now been resolved.
MONITORING
12 days ago - at 04/07/2026 06:07AM
As of around 20 minutes ago we are seeing massively decreased error rates, so believe the issue has been resolved. We suspect the issue was at our 3DS provider's end, but are waiting from confirming from their end.
In the meantime we will continue to monitor.
IDENTIFIED
12 days ago - at 04/07/2026 04:31AM
We are seeing a larger number of ‘Authentication not Available on Lookup’ errors for 3DS checks today.
The response we are getting from our 3DS provider for these errors is as below:
“message”: “A message element required as defined in Table A.1 is missing from the message. browserColorDepth,browserLanguage,browserUserAgent,browserJavaEnabled,browserTZ,browserAcceptHeader,”
This response typically indicates an issue with the browser data collection, but there does seem to be a very large spike in these responses since this morning.
Our Dev Team and our 3DS provider are investigating the issue as a matter of urgency.
We will provide further updates on this matter as soon as we can.
Latest Fat Zebra outages
Checkout Link - High Latency Detected - about 2 months ago
91 Errors Affecting AMEX Transactions Processed Via FDI XTP - 6 months ago
Search issues in Merchant and Reseller Dashboard - 8 months ago
91 Errors Affecting CBA Issued Cards - 11 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
