Outage in FatTail

AdBookOMS single-sign on access issue

Resolved Minor

July 27, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of and investigating an issue affecting users accessing AdBookOMS via single-sign on integrations. This includes access via the Salesforce 'Access AdBook' integration. Users are receiving a 502 bad gateway error when attempting to access the system. Users who log directly in to AdBook are not impacted by this incident. FatTail engineering are investigating with urgency. Updates will be provided as soon as they are available. Thank you for your patience while we work to resolve this issue. FatTail Support

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/28/2025 07:42AM

Users are now able to successfully log in to AdBook via SSO integrations. We will follow up with details on cause of issue once a full report is available.

Thank you for your patience while we worked to resolve this issue.
FatTail Support.

IDENTIFIED 7 months ago - at 07/28/2025 07:23AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 07/28/2025 03:31AM

We are aware of and investigating an issue affecting users accessing AdBookOMS via single-sign on integrations. This includes access via the Salesforce 'Access AdBook' integration. Users are receiving a 502 bad gateway error when attempting to access the system.

Users who log directly in to AdBook are not impacted by this incident.

FatTail engineering are investigating with urgency. Updates will be provided as soon as they are available.

Thank you for your patience while we work to resolve this issue.
FatTail Support

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