Outage in Fera

Degraded Performance due to Render

Resolved Minor
August 14, 2025 - Started 3 months ago - Lasted 21 days
Official incident page

Incident Report

Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency. Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
Components affected
Fera Public API

Need to monitor Fera outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/04/2025 08:55PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 08/14/2025 02:37PM

Description:
We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards.
oot

Cause:
A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency.

Solution:
We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook