Outage in Fera

Degraded Performance due to Render

Minor
August 14, 2025 - Started 10 days ago
Official incident page

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Outage Details

Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency. Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
Components affected
Fera Public API
Latest Updates ( sorted recent to last )
INVESTIGATING 10 days ago - at 08/14/2025 02:37PM

Description:
We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards.
oot

Cause:
A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency.

Solution:
We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.

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