Outage in Filed
Some tax preps and reviews are failing
Resolved Minor
August 20, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
We are currently investigating a service disruption impacting tax prep and tax review runs. Our team is actively working to identify the root cause. We will provide our next update as soon as possible.
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Latest Updates ( sorted recent to last )
MONITORING
15 days ago - at 08/19/2026 08:22PM
A fix has been implemented and we are currently monitoring the system to ensure full recovery of tax prep and tax review runs. We are seeing signs of improvement and expect the incident to be resolved soon.
INVESTIGATING
15 days ago - at 08/19/2026 06:56PM
We are currently investigating a service disruption impacting tax prep and tax review runs. Our team is actively working to identify the root cause. We will provide our next update as soon as possible.
Latest Filed outages
Overall service disruptions - about 13 hours ago
Performance degradation across AI Review and Binder due to Google Gemini outage since 2pm EST - 1 day ago
This incident affects CCH Axcess customers only. CCH Axcess is currently experiencing an outage. - 23 days ago
Degraded performance on AI prep, AI review and Binder - 29 days ago
Performance degraded due to downtime with upstream model provider - about 1 month ago
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