Outage in Filevine
OCR Service is degraded.
Resolved Minor
April 12, 2024 - Started almost 2 years ago
- Lasted about 4 hours
Incident Report
OCR service is degraded. Jobs are processing at a reduced throughput.
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Latest Updates ( sorted recent to last )
MONITORING
almost 2 years ago - at 04/12/2024 03:19PM
A fix has been applied and the backlog of OCR documents is processing quickly. We are continuing to monitor the backlog and will provide updates as appropriate.
INVESTIGATING
almost 2 years ago - at 04/12/2024 01:38PM
OCR Service is degraded. We have a workaround applied to keep OCR jobs and are investigating a fix. AI Fields and Search for new documents will be unavailable until the OCR jobs complete.
MONITORING
almost 2 years ago - at 04/12/2024 01:06PM
OCR service is degraded. Jobs are processing at a reduced throughput.
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