Outage in Findity

Duplicates of transactions (Nordea First Card)

Resolved Minor
November 11, 2024 - Started about 1 month ago - Lasted 14 days
Official incident page

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Outage Details

Users who have had their transactions from Nordea First Card invoiced are reporting that the invoiced transactions present themselves as duplicates. Meaning both transactions with an attached image along with a duplicate without an attached image is visible. We are currently investigating this and will update the status page once more information is available.
Components affected
Findity Web and mobile services
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 11/25/2024 08:51AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/18/2024 10:39AM

All duplicates have now been deleted, meaning the users should be able to sent their transaction just as normal.

A very few numbers of transactions are yet to reach the platform. We are still investigating this with OpenCard, but for the majority of the users using Nordea First Card Real Time, things should be operational by now.

IDENTIFIED about 1 month ago - at 11/12/2024 07:25AM

The issue has been identified and our developers are currently working to solve this.

INVESTIGATING about 1 month ago - at 11/11/2024 10:51AM

Users who have had their transactions from Nordea First Card invoiced are reporting that the invoiced transactions present themselves as duplicates. Meaning both transactions with an attached image along with a duplicate without an attached image is visible.

We are currently investigating this and will update the status page once more information is available.

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