Degraded performance on multiple Salesforce instances

All actions on the FinDock side have been completed, and the processes are either being picked up or will be picked up by Salesforce in due course. FinDock will continue to monitor the Salesforce incident and will follow up as needed. If you have any questions or encounter failed mandates or payment schedules, please contact FinDock Support.

Services returning to normal

The Salesforce incident affecting FinDock customers is gradually seeing services return to normal. Delayed PSP notifications are arriving to customer orgs, though this will take some time before all are caught up.
FinDock processes on Salesforce that timed out during the incident will be picked up again by Salesforce in due course. Expect some delays as job queues may be quite long.
However, please check for failed mandate and payment schedules, as well as monitor any schedules still in Pending status. If you have failed schedules, please contact FinDock Support.

Salesforce services degradation continues to impact FinDock customers.
As we monitor the situation, we are preparing for potential corrective actions once services return to normal.

The degraded Salesforce services are impacting FinDock:

- Payments potentially can't be made through the Payment API (including Giving Pages and PayLinks)
- Jobs on Salesforce (like payment schedules) could fail due to time outs
- Notifications from Payment Service Providers are delayed

We are continuing to investigate this issue.

An ongoing Salesforce incident ( https://status.salesforce.com ) is affecting FinDock functionality and also prevents FinDock Support from accessing customer orgs. We are monitoring the situation.