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Outage in Fireblocks

On Going Process - Updating All Fireblocks Account Users to MPC-CMP

Resolved Major
July 31, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

Incident Report

Starting July 31, 2023, workspace users who have not upgraded to MPC-CMP will no longer be able to sign transactions. Fireblocks has been proactively transitioning all workspace users to the MPC-CMP protocol over the past year. In order to ensure every customer is using the most secure implementation of MPC, we require all users with signing keys to complete the upgrade. To find out which users in your organization are required to upgrade their signing keys, follow these steps: User roles with Owner/Admin/Non_signing_admin roles only: 1/Log into the Fireblocks Console and navigate to Workspace Settings. 2/Select the Users tab to view a list of users who need to update their signing keys. 3/This process must be repeated for each separate Fireblocks workspace, including Mainnet and Testnet workspaces. To update your API co-signer, please follow the instructions in this articles: https://support.fireblocks.io/hc/en-us/articles/4581893798940-Updating-the-API-Co-Signer To update your mobile application, please follow the instructions in this Help Center article: https://support.fireblocks.io/hc/en-us/articles/4411896945810-MPC-CMP-rollout-for-Fireblocks-mobile-application
Components affected
Fireblocks Mobile app

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/02/2023 10:22AM

This is still an ongoing process.

You can find more information in our Help Center: https://support.fireblocks.io/hc/en-us/articles/4411991378962-MPC-CMP-update-for-all-Fireblocks-users

To update your API co-signer, please follow the instructions in this article:
https://support.fireblocks.io/hc/en-us/articles/4581893798940-Updating-the-API-Co-Signer

To update your mobile application, please follow the instructions in this Help Center article:
https://support.fireblocks.io/hc/en-us/articles/4411896945810-MPC-CMP-rollout-for-Fireblocks-mobile-application

MONITORING over 2 years ago - at 07/31/2023 08:11AM

Starting July 31, 2023, workspace users who have not upgraded to MPC-CMP will no longer be able to sign transactions.

Fireblocks has been proactively transitioning all workspace users to the MPC-CMP protocol over the past year. In order to ensure every customer is using the most secure implementation of MPC, we require all users with signing keys to complete the upgrade.

To find out which users in your organization are required to upgrade their signing keys, follow these steps:

User roles with Owner/Admin/Non_signing_admin roles only:

1/Log into the Fireblocks Console and navigate to Workspace Settings.
2/Select the Users tab to view a list of users who need to update their signing keys.
3/This process must be repeated for each separate Fireblocks workspace, including Mainnet and Testnet workspaces.

To update your API co-signer, please follow the instructions in this articles:
https://support.fireblocks.io/hc/en-us/articles/4581893798940-Updating-the-API-Co-Signer

To update your mobile application, please follow the instructions in this Help Center article:
https://support.fireblocks.io/hc/en-us/articles/4411896945810-MPC-CMP-rollout-for-Fireblocks-mobile-application

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