FireHydrant experienced a major incident where users were unable to declare incidents through Slack, which later expanded to affect the web UI, mobile app, and caused delays in alert acknowledgment and display. The incident lasted 1.8 hours, during which the team identified the root cause, implemented a fix, and worked through a backlog of delayed alerts to restore full functionality.
{"note"=>"We've mitigated the incident and are working through the backlog of alerts to deliver them to users."}
{"note"=>"We're continuing to monitor our fix to ensure full recovery"}
{"note"=>"We've identified the root cause of these delays and are working to restore full functionality"}
{"note"=>"We're continuing to investing this issue and recognize that it may be impacting the ability to declare incidents via web UI and mobile app, and causing a delay in acknowledging and displaying new alerts."}
# Status Update: Slack Integration Unavailable
**Incident:** Unable to declare incident from Slack
We are currently investigating an incident affecting the ability to declare incidents through Slack.
**What's happening:** Our team is actively working to restore this functionality. We'll provide updates as we make progress on the resolution.
**What you can do in the meantime:** You can continue to declare incidents through our web interface or API until this is fully resolved.
We appreciate your patience and will update you shortly with more information.
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