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Outage in FireHydrant

Unable to declare incident from Slack

Resolved Major
February 26, 2026 - Started 21 days ago - Lasted about 2 hours

Incident Report

Summary AI Generated

FireHydrant experienced a major incident where users were unable to declare incidents through Slack, which later expanded to affect the web UI, mobile app, and caused delays in alert acknowledgment and display. The incident lasted 1.8 hours, during which the team identified the root cause, implemented a fix, and worked through a backlog of delayed alerts to restore full functionality.

# Status Update: Slack Integration Unavailable **Incident:** Unable to declare incident from Slack We are currently investigating an incident affecting the ability to declare incidents through Slack. **What's happening:** Our team is actively working to restore this functionality. We'll provide updates as we make progress on the resolution. **What you can do in the meantime:** You can continue to declare incidents through our web interface or API until this is fully resolved. We appreciate your patience and will update you shortly with more information.

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Latest Updates ( sorted recent to last )
UPDATE 21 days ago - at 02/26/2026 08:58PM

{"note"=>"We've mitigated the incident and are working through the backlog of alerts to deliver them to users."}

UPDATE 21 days ago - at 02/26/2026 08:39PM

{"note"=>"We're continuing to monitor our fix to ensure full recovery"}

UPDATE 21 days ago - at 02/26/2026 08:24PM

{"note"=>"We've identified the root cause of these delays and are working to restore full functionality"}

UPDATE 21 days ago - at 02/26/2026 08:14PM

{"note"=>"We're continuing to investing this issue and recognize that it may be impacting the ability to declare incidents via web UI and mobile app, and causing a delay in acknowledging and displaying new alerts."}

UPDATE 21 days ago - at 02/26/2026 07:55PM

# Status Update: Slack Integration Unavailable

**Incident:** Unable to declare incident from Slack

We are currently investigating an incident affecting the ability to declare incidents through Slack.

**What's happening:** Our team is actively working to restore this functionality. We'll provide updates as we make progress on the resolution.

**What you can do in the meantime:** You can continue to declare incidents through our web interface or API until this is fully resolved.

We appreciate your patience and will update you shortly with more information.

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