Outage in FireHydrant
Phone Call and Messaging functionality degraded
Resolved Major
August 04, 2026 - Started 6 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
FireHydrant experienced a 3.2-hour major incident in which voice calls and messages were stuck in queued or busy states, with congestion expanding the impact to Slack, email, and push notifications as well. The root cause was identified and an initial fix was deployed, restoring call completion and notification delivery, though some residual delays in notifications and alert status updates were expected to linger briefly during full resolution.
We have identified an interruption in voice call and message delivery, and are actively investigating. Some calls and messages are currently stuck as queued or held as busy.
We will update our status page as we discover more.
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Latest Updates ( sorted recent to last )
UPDATE
6 days ago - at 08/04/2026 02:42PM
We have an initial fix in place. Calls are being completed and notifications are being delivered successfully.
Some residual delays in notification delivery and alert status updates may still linger.
We will update the status page again once fully resolved.
UPDATE
6 days ago - at 08/04/2026 02:25PM
We have located the cause of the degradation in call and notification delivery. Moreover, the expanded scope of impact includes slack, email and push notifications, due to the overall congestion.
We are actively working on a fix and will update the status page as we make progress.
UPDATE
6 days ago - at 08/04/2026 01:31PM
We have identified an interruption in voice call and message delivery, and are actively investigating. Some calls and messages are currently stuck as queued or held as busy.
We will update our status page as we discover more.
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