Outage in FireNet

VoIP degraded performance

Resolved Minor

June 24, 2020 - Started over 5 years ago - Lasted about 21 hours
Official incident page

Incident Report

We have identified that a number of VoIP services experiencing degraded performance. Our carrier is currently investigating the issue. Further updates to follow. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: support@firenet.com.au Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050

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Latest Updates ( sorted recent to last )

RESOLVED over 5 years ago - at 06/24/2020 10:25PM

After monitoring services overnight we are no longer seeing the packet loss issue that was reported by our upstream provider.

This case will now be marked as resolved

Please contact the FireNet NOC should you have any questions, comments, or concerns.
Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050

MONITORING over 5 years ago - at 06/24/2020 02:09AM

Call quality issues seems to have been resolved, we are still awaiting detailed breakdown of root cause from our provider.

Please get in touch with our helpdesk if you are still experiencing issues.

Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050

Thanks

INVESTIGATING over 5 years ago - at 06/24/2020 01:07AM

We have identified that a number of VoIP services experiencing degraded performance.

Our carrier is currently investigating the issue.

Further updates to follow.

Please contact the FireNet NOC should you have any questions, comments, or concerns.
Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050

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