SIP - Outbound call failures - National

The Upstream carrier has confirmed this network rework has resolved the outbound congestion issue and calls should now flow as normal. If you are having any further issues please call us or submit a ticket via support@firenet.com.au


Please contact the FireNet NOC should you have any questions, comments, or concerns.
Email: support@firenet.com.au
Phone one of the following numbers:
Australia: 1300 636 636
International customers please call +61 2 9397 7050

A fix has been implemented and we are monitoring the results.

The upstream carrier has diverted some high call per second entity's away from their infrastructure alleviating some of the outbound call issues. Work is still being performed on this.

Upstream carrier is still working on this fault as top priority, they have acknowledged this issue is with a specific larger upstream of theirs and inbound/outbound calls to their destinations are intermittently failing, we will provide updates as soon as we can.

The upstream carrier has confirmed intermittent outbound call issues to some destinations, its being investigated as top priority

Outbound call failures have been reported, this has been identified to be an upstream carrier routing issue which we are investigating with the carrier now.