Outage in Firetext
Inbound SMS Degradation
Resolved MinorIncident Report
We are currently investigating an ongoing issue with inbound messages to O2 and Vodafone virtual reply numbers. Some customers may be affected. We apologise for any inconvenience caused, and our team is actively working to get this issue resolved.
Components affected
Firetext Inbound SMSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/01/2026 03:18PM
This incident has now been resolved. Inbound messages were affected for a small number of customers, who have been notified, between 26/06/26 21:30 BST and 01/07/26 09:50 BST.
MONITORING
about 1 month ago - at 07/01/2026 09:16AM
The issue has been identified and a fix has been implemented. Customers affected should start seeing inbound messages.
INVESTIGATING
about 1 month ago - at 07/01/2026 08:42AM
We are currently investigating an ongoing issue with inbound messages to O2 and Vodafone virtual reply numbers. Some customers may be affected. We apologise for any inconvenience caused, and our team is actively working to get this issue resolved.
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