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Outage in Fitabase

Delays in Current Fitbit Data

Resolved Major
September 04, 2024 - Started over 1 year ago - Lasted 2 days
Official incident page

Incident Report

We are working with Fitbit to resolve an issue that is affecting our ability to pull in existing Fitbit data. Expect delays in the current Fitbit data being captured.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/06/2024 07:21PM

We continue to monitor data coming in from Fitbit. At this point all customers should see the previously delayed data filled in. Please contact support@fitabase.com with any concerns.

MONITORING over 1 year ago - at 09/05/2024 02:57PM

A fix has been implemented by Fitbit and data is flowing again. We are currently monitoring the fix.

INVESTIGATING over 1 year ago - at 09/04/2024 08:47PM

We are working with Fitbit to resolve an issue that is affecting our ability to pull in existing Fitbit data. Expect delays in the current Fitbit data being captured.

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