Outage in Fivetran
3rd Party: Multiple Twitter Ads connections failing due to 500 errors
Resolved MinorIncident Report
Summary AI Generated
Multiple Fivetran Twitter Ads connectors failed for 14.6 hours due to the Twitter Ads API returning persistent HTTP 500 server errors on reporting endpoints. Fivetran deployed a fix that enables connectors to gracefully handle these API errors by skipping affected accounts with dashboard warnings while preserving sync progress for successful accounts. Skipped data will be automatically retried on the next sync cycle.
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Twitter AdsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 04/26/2026 01:30PM
Incident Summary:
Description:
Multiple Twitter Ads connectors failed due to the Twitter Ads API returning persistent server errors (HTTP 500) on reporting endpoints.
Timeline (UTC):
Started at 25.04.2026 21:00 and Resolved 26.04.2026 11:50
Cause:
The Twitter Ads API experienced an outage, returning repeated HTTP 500 Internal Server errors on the stats reporting endpoint (POST URI https://ads-api.twitter.com/12/stats/jobs/accounts/).
Resolution:
Deployed a fix/workaround that enables the connector to gracefully handle HTTP 500 errors from the Twitter Ads API. Affected accounts are now skipped with a customer-facing warning on the connector dashboard, sync progress is preserved for successful accounts, and skipped data is automatically retried on the next sync.
MONITORING
about 14 hours ago - at 04/26/2026 12:26PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 21 hours ago - at 04/26/2026 05:48AM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 04/26/2026 12:09AM
We are receiving 500 Internal Server Errors from the Twitter API when querying the accounts endpoint.
IDENTIFIED
1 day ago - at 04/25/2026 10:55PM
The issue has been identified and we are working to resolve it.
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