3rd Party: Some Impact Brand connections are failing with "HTTP 500 Internal server" error

This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue with the Impact Brand connections, which resulted in syncs failing with 500 Internal Server Errors on the following reporting endpoints:performance_by_partner, performance_by_day, adv_performance_by_ad_media_date

Timeline:
This issue began on 2026-06-07 at 05:16:55 UTC and was resolved on 2026-06-07 at 19:00:55 UTC.

Cause:
The failure was caused by a server-side issue on the Impact source.

Resolution:
We reached out to the Impact source team to investigate the 500 Internal Server Errors. The issue has now been resolved on the Impact side, and no action was taken from Fivetran.

A fix has been implemented and we are monitoring the results.

We identified that this issue is caused by the source API returning 500 Internal Server Errors, impacting the following tables: performance_by_partner, performance_by_day, adv_performance_by_ad_media_date.

We have reached out to the source regarding this issue. We are also observing that affected connectors are recovering without any intervention from Fivetran.

Next Expected Update: 1 hour

The issue has been identified and we are working to resolve it.