Small number of intermittent requests to Edge API failing

We have received confirmation from multiple customers in the US east region now that the issue has been resolved.

Our infrastructure provider has confirmed they were intermittently unavailable between December 14, 01:00 UTC and December 17, 22:50 UTC. We are working with affected customers to confirm that this issue is resolved.

The issue has been isolated to a specific component in our hosting provider's network infrastructure. We are working with them, and escalating to get the issue resolved.

We have passed on all of the troubleshooting information to our infrastructure provider and are awaiting further information from them on this issue.

If you are affected by this issue, please get in touch with us at support@flagsmith.com with any information that you can share so we can identify this intermittent issue.

We have had further reports of similar issues following the migration of traffic away from us-east-2, we are continuing to investigate.

We have migrated all traffic away from us-east-2 and are monitoring the impact.

The issue seems to only be affecting clients connecting to the us-east-2 region. We're currently redirecting traffic away from the region.

We are currently investigating the Edge API sporadically timing out some requests or refusing connections.