Outage in Flash

Phone Support Provider Degraded Performance

Resolved Minor
March 28, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Our virtual call center provider is experiencing degraded performance, preventing some calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue. Please email our Support team at support@flashparking.com if you are unable to connect to a technician. This issue does not impact performance of any products.
Components affected
Flash Valet Flash PARCS Flash AR

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/28/2023 10:09PM

Our virtual call center provider has reported that this is resolved. We are now seeing calls connect to Support technicians as expected.

INVESTIGATING over 2 years ago - at 03/28/2023 05:54PM

Our virtual call center provider is experiencing degraded performance, preventing some calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue.

Please email our Support team at support@flashparking.com if you are unable to connect to a technician.

This issue does not impact performance of any products.

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