Outage in Flash

Phone Support Provider Degraded Performance

Resolved Minor

October 08, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our virtual call center provider is experiencing degraded performance, preventing some calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue. Please email our Support team at support@flashparking.com, or submit a ticket at https://help.flashos.com/support/home if you are unable to connect to a technician. This issue does not impact performance of any products.

Components affected

Flash Valet Flash PARCS Flash AR

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/08/2024 10:54PM

Our virtual call center provider is reporting that mitigation options are available and they are not expecting a recurrence. Calls are being handled as expected.

MONITORING over 1 year ago - at 10/08/2024 10:06PM

Our virtual call center provider has not observed issues for the past 30 minutes. They have a potential mitigation ready in case they observe a recurrence. We will continue to monitor for issues.

INVESTIGATING over 1 year ago - at 10/08/2024 09:06PM

Our virtual call center provider is experiencing degraded performance, preventing some calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue.

Please email our Support team at support@flashparking.com, or submit a ticket at https://help.flashos.com/support/home if you are unable to connect to a technician.

This issue does not impact performance of any products.

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