Outage in Flatfile

Intermittent 502s

Resolved Minor
March 25, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are seeing some intermittent 502 errors when loading Portals and performing some actions inside spaces. Our team is investigating this currently.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2025 06:27PM

Flatfile experienced an issue maintaining database connections via a proxy which led to service degradations whereby some connections from the app to the database unexpectedly hung up, returning a 502 error to the client. The connection issue with the proxy was resolved at 11:47am MDT.

MONITORING about 1 month ago - at 03/25/2025 05:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/25/2025 04:18PM

We are seeing some intermittent 502 errors when loading Portals and performing some actions inside spaces. Our team is investigating this currently.

Latest Flatfile outages

Spaces Not Loading - 15 days ago
Intermittent 503 Errors - about 1 month ago
Dashboard Inaccessible - about 1 month ago

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