Outage in Fleetio

Degraded Communication and Help Center Performance

Resolved Minor
August 11, 2025 - Started 3 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently experiencing communication and Help Center performance issues due to a third-party outage. This issue is causing delays in connecting via live chat, phone call, and email, and accessing our Help Center. We apologize for the inconvenience. Please know that our teams are working on responding quickly, and we will update this page with the latest information.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/12/2025 02:36PM

We previously were experiencing communication and Help Center performance issues due to a third-party outage. This issue caused delays in connecting via live chat, phone call, and email, and accessing our Help Center.

This issue has been resolved, and communication has been restored.

We are sorry for any inconvenience that this may have caused. If you need additional assistance, please contact our support team at help@fleetio.com or live chat!

MONITORING 3 months ago - at 08/11/2025 10:55PM

All systems are now back up and operational. Customers should now be able to connect with us via live chat, phone call, and email, and access our Help Center without issues.

We are actively monitoring to ensure all systems continue to function correctly. Thank you for your patience during the disruption — we sincerely apologize for the inconvenience.

IDENTIFIED 3 months ago - at 08/11/2025 08:16PM

We are currently experiencing communication and Help Center performance issues due to a third-party outage. This issue is causing delays in connecting via live chat, phone call, and email, and accessing our Help Center. We apologize for the inconvenience. Please know that our teams are working on responding quickly, and we will update this page with the latest information.

Latest Fleetio outages

Webhook Event Delay - 5 days ago
General Slowness - 12 days ago
Fleetio Web Slowness & Time-outs - about 1 month ago

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