Outage in Fleetio
Shop Network
Resolved MajorIncident Report
Summary AI Generated
Fleetio experienced a 22-hour major incident where an issue with Corporate Billing data caused incorrect Shop Network notifications and repair order creation errors in Auto Integrate for a subset of customers. The problem stemmed from faulty Shop Network data received from Corporate Billing, which also affected Shop Payment statements and web notifications. The root cause was identified and resolved, with all affected account data corrected and services restored to normal operation.
We’re currently investigating an issue with Corporate Billing that’s affecting Shop Payment statements and Shop Network-related notifications.
Components affected
Fleetio Web NotificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 05/22/2026 07:17PM
We identified and resolved an issue with Shop Network data received from Corporate Billing (CB Charge) that triggered incorrect notifications and caused repair order creation errors in Auto Integrate for a small subset of customers. We have validated that all affected account data has been corrected and services are operating normally.
IDENTIFIED
28 days ago - at 05/22/2026 01:18AM
We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.
IDENTIFIED
28 days ago - at 05/22/2026 01:16AM
We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.
MONITORING
28 days ago - at 05/22/2026 01:15AM
We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality.
IDENTIFIED
29 days ago - at 05/22/2026 12:25AM
We have identified the issue with our third-party partner and are actively working to implement a solution.
INVESTIGATING
29 days ago - at 05/21/2026 10:19PM
We are continuing to investigate this issue.
INVESTIGATING
29 days ago - at 05/21/2026 09:20PM
We’re currently investigating an issue with Corporate Billing that’s affecting Shop Payment statements and Shop Network-related notifications.
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