Cloud Management Platform - Self-Service Shard 3 & Shard 4 - Service Degradation

All services are now operating as expected, and logs continue to show stable performance. This incident has been resolved.

All affected services have been restored, and logs indicate stable performance. We will continue to monitor the system to ensure stability.

The team has identified the issue and is actively working on mitigation. We will provide further updates as progress is made.

The impacted server has been replaced, and we are monitoring the system to ensure full recovery.

Initial investigations indicate that a front-end server has become unresponsive. Our team is actively working on a replacement to restore functionality. We will provide further updates as progress is made.

Issue Description: We are currently investigating an issue that may impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 3 and Shard 4. As a result, customers may be unable to use self-service capabilities, including creating or accessing Cloud Apps. Additionally, customers on Shard 4 may experience intermittent issues when logging into the RightScale platform.

Priority: P1

Restoration Activity:
Our technical teams are actively engaged and assessing the situation. We are also exploring potential solutions to restore functionality as quickly as possible.