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This incident has been resolved.
The platform has returned to normal operations. Our team will continue to monitor the system to ensure sustained stability.
The technical team has identified and replaced the affected server and is now conducting validation checks to ensure stability.
Issue Description: We are currently investigating an issue that may impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 3 and Shard 4. As a result, customers may be unable to use self-service capabilities, including creating or accessing Cloud Apps. Additionally, customers on Shard 4 may experience intermittent issues when logging into the RightScale platform.
Priority: P1
Restoration Activity: Our technical teams are actively engaged and assessing the situation. We are also exploring potential solutions to restore functionality as quickly as possible.
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