Outage in Flexera

Cloud Management Platform - Self-Service Shard 3 & Shard 4 - Service Degradation

Resolved Major
March 16, 2025 - Started about 15 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Issue Description: We are currently investigating an issue that may impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 3 and Shard 4. As a result, customers may be unable to use self-service capabilities, including creating or accessing Cloud Apps. Additionally, customers on Shard 4 may experience intermittent issues when logging into the RightScale platform. Priority: P1 Restoration Activity: Our technical teams are actively engaged and assessing the situation. We are also exploring potential solutions to restore functionality as quickly as possible.
Components affected
Flexera Self-Service - Shard 4 Flexera Self-Service - Shard 3
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 03/16/2025 06:11PM

This incident has been resolved.

MONITORING about 14 hours ago - at 03/16/2025 05:43PM

The platform has returned to normal operations. Our team will continue to monitor the system to ensure sustained stability.

MONITORING about 14 hours ago - at 03/16/2025 05:29PM

The technical team has identified and replaced the affected server and is now conducting validation checks to ensure stability.

IDENTIFIED about 15 hours ago - at 03/16/2025 04:49PM

Issue Description: We are currently investigating an issue that may impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 3 and Shard 4. As a result, customers may be unable to use self-service capabilities, including creating or accessing Cloud Apps. Additionally, customers on Shard 4 may experience intermittent issues when logging into the RightScale platform.

Priority: P1

Restoration Activity: Our technical teams are actively engaged and assessing the situation. We are also exploring potential solutions to restore functionality as quickly as possible.

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