Flexera One – IT Asset Management – North America – Beacon Communication Errors

Our teams identified that the issue was caused by a recent configuration change and successfully deployed a fix. All related errors have cleared, and services have been restored to normal operation.

Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. The affected customers may experience errors when attempting to upload or download data through beacon endpoints, including messages indicating “502 error (Bad Gateway).”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.