Flexera One - NA - Intermittent Access/Login Issues

Our service provider has resolved the outage that was contributing to intermittent login issues in the North America region. Access has been monitored for an extended period and continues to remain stable and functioning normally, with no further login failures or timeouts observed. This incident is now closed.

Our teams have completed an initial assessment and confirmed that the intermittent login issues observed earlier were related to an outage on our authentication provider’s side. Our services have been operating as expected, and no changes were required within the Flexera One environment.

No further login issues have been observed at this time. However, as the provider-side outage is still ongoing, intermittent timeouts may still be possible. We are monitoring the situation closely and will provide additional updates as more information becomes available.

Incident Description: We are evaluating reports of intermittent issues when accessing Flexera One in the North America region. Some customers may experience slow or unsuccessful login attempts, while access may continue to work normally for others.

Priority: P2

Restoration Activity: Our technical teams are reviewing the behavior and working to determine the scope and underlying cause. Intermittent recovery has been observed, but login attempts may still fail for some users. We will continue to monitor closely and provide further updates as more information becomes available.