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Outage in Flexera

CloudCheckr – All Regions – Inventory and Cost Collection Delays

Resolved Major
April 02, 2026 - Started 25 days ago - Lasted 5 days
Official incident page

Incident Report

Summary AI Generated

CloudCheckr experienced a major incident affecting inventory and cost collection across all regions (US, EU, Australia/New Zealand, Federal, and GOV) for approximately 5 days, caused by service issues with an external provider. Customers experienced delays in inventory and cost data collection during this period. The issue was resolved through deployment of a product-side mitigation across all CloudCheckr regions to handle communication failures with the affected external service.

Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection. Priority: P2 Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/07/2026 09:36PM

Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.

MONITORING 20 days ago - at 04/07/2026 05:42AM

Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.

IDENTIFIED 21 days ago - at 04/06/2026 06:04PM

Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.

Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.

IDENTIFIED 24 days ago - at 04/03/2026 12:12AM

Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.

INVESTIGATING 25 days ago - at 04/02/2026 08:50PM

Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.

Priority: P2

Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.

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