CloudCheckr experienced a major incident affecting inventory and cost collection across all regions (US, EU, Australia/New Zealand, Federal, and GOV) for approximately 5 days, caused by service issues with an external provider. Customers experienced delays in inventory and cost data collection during this period. The issue was resolved through deployment of a product-side mitigation across all CloudCheckr regions to handle communication failures with the affected external service.
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Following the fix deployment across all CloudCheckr regions, the environment has remained stable and technical team validation has confirmed recovery. This incident is now considered resolved.
Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.
Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.
Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.
Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.
Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.
Priority: P2
Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.
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