Flexera One - IT Visibility - US - Delayed Inventory Data Updates

All uploads from the past days have now been processed successfully. Our teams will continue to closely monitor upcoming uploads over the weekend to ensure processing completes within expected timeframes and services remain stable.

We have identified a potential underlying issue that may cause some IT Visibility inventory imports to show a timeout status.

A fix has been put in place, and our technical teams are reprocessing affected inventory data. We are continuing to monitor progress and validate recovery. Further updates will be provided as reprocessing continues.

Our technical teams are actively reviewing the import processing workflow to identify where the reported timeout behavior is occurring and determine the appropriate remediation path. We are continuing to monitor the environment and will provide another update as the investigation progresses.

Incident Description: We are investigating reports of delayed updates for IT Visibility inventory data in the North America region. Some customers may observe recent inventory import activity showing a timeout status or delays in updated data becoming available within the application.

Priority: P2

Restoration Activity: Our technical teams are actively reviewing the reported behavior to confirm the current scope of impact and validate customer-facing data availability. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.