Snow Atlas - West EU - Service Disruption

Incident Description: We experienced a service disruption affecting Snow Atlas access through snowsoftware.io in the West EU region. During this time, customers in the affected region may have been unable to access the service. Priority: P1 Impact Start Time: 6:11 AM PDT Impact End Time: 6:28 AM PDT Impact Duration: 17 minutes Restoration Activity: The service disruption has been resolved, and Snow Atlas access in the West EU region has been restored. We are continuing to monitor the environment to ensure sustained service stability. A formal root cause analysis will be conducted, and a post-mortem report containing the incident summary, root cause, future preventative measures, and other relevant details will be shared in the coming days.