Flexera One- IT Asset management & IT Visibility- APAC- Red Bar Error When Reconfiguring A Beacon

The issue affecting Beacon-related workflows in the APAC region has been resolved. Technical teams completed a service update, and validation has confirmed that the affected workflow is now accessible. We will continue to monitor the service to ensure continued stability.

Technical teams have identified that the issue is likely related to a service compatibility issue affecting Beacon-related workflows in the APAC region.

As part of the remediation effort, the team is validating a service update in lower environments before making any production change. The team is also continuing to review the contributing factors that led to the compatibility issue. We will provide another update as validation progresses.

Our technical teams have identified a potential root cause for the issue and are actively working to implement and validate a fix.

Investigation and remediation efforts remain ongoing, and teams are closely monitoring the environment throughout the implementation process. Further updates will be provided as they become available.

Incident Description: We are currently investigating an issue affecting a subset of our customers in the APAC production environment who may encounter Red bar errors when attempting to reconfigure or redirect a Beacon .

Priority: P2

Restoration Activity: Our technical and support teams havebeen engaged and they have identified that the issue is affecting multiple APAC production tenants. Initial investigations have ruled out several potential causes, and teams are continuing to analyze service dependencies and platform behavior to determine the root cause.