Flexera One - IT Asset Management - All Regions - Third-Party Inventory Import Issues

Validation of the corrective fix has been successful, and previously impacted inventory import workflows are now processing normally.
Our teams have continued to monitor performance and processing activity across affected regions over the weekend and have observed stable system behavior with no further signs of the issue. As a result, this issue is now considered resolved.

Validation of the corrective fix continues to produce positive results. Previously impacted inventory import workflows are processing successfully, and teams are continuing to monitor performance and processing activity across affected regions to confirm sustained recovery.

Monitoring activities will continue through the weekend to ensure stability and consistent processing. We will provide further updates as additional validation is completed.

Validation following the corrective fix continues to show positive results. Previously affected third-party inventory import workflows are now completing successfully, and teams continue to monitor processing behavior across impacted regions.

We will continue monitoring through the weekend and provide updates as validation progresses.

Post deployment of a corrective fix, initial observations are encouraging and indicate improved processing behavior following the change.
Validation efforts are ongoing to confirm that affected workflows are completing successfully from end to end. Teams continue to closely monitor system performance and recovery progress to ensure the issue has been fully addressed.
We will provide further updates as additional information becomes available.

Teams have completed the production deployment of the fix and are monitoring upload behavior across impacted regions.

Initial production results are positive, and larger third-party inventory uploads are now being received successfully. Teams are continuing to validate downstream processing to confirm imports complete as expected.

We will provide another update once additional production validation is complete.

Our teams have completed additional validation of the fix in the test environment, including larger uploads and multiple import paths. Results continue to be positive, and teams are working through the next steps needed for a controlled production rollout.

We are continuing to validate remaining scenarios and review upload-processing behavior to ensure the fix addresses the issue safely before broader deployment.

We will provide another update as rollout planning and validation progress.

Our teams have developed and deployed a fix to address the issue affecting data uploads in a test environment. Initial validation indicates improved upload success rates, and teams are currently performing comprehensive testing to verify end-to-end processing and data integrity before proceeding with a broader rollout.

In parallel, the investigation into intermittent request-processing behavior remains ongoing. Teams are continuing to analyze system performance and stability to ensure the underlying issues are fully addressed .

We will continue to monitor progress closely and provide additional updates as more information becomes available.

Incident Description: We are investigating an issue affecting third-party inventory imports in IT Asset Management. As a result, some customers may experience third-party inventory imports timing out, failing, or remaining in progress longer than expected.

Priority: P2

Restoration Activity: Technical teams have identified that some third-party inventory uploads are not completing successfully after the import package is created. Teams are applying backend mitigation where available while continuing work to restore the standard upload flow.