Flexera One experienced a P1 login access disruption in the EU region lasting approximately one hour, preventing customers from authenticating across multiple services including IT Asset Management, IT Visibility, Cloud License Management, and SaaS Manager. Technical teams investigated and implemented corrective actions to restore normal authentication. The issue was fully resolved with the environment confirmed stable.
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The issue has been resolved, and login functionality has been restored for affected customers. Technical teams identified the cause of the issue and implemented corrective actions to restore normal service operation. The environment remains stable, and ongoing monitoring has confirmed successful authentication and platform access. A post-mortem report containing additional details, will be shared upon completion of the investigation.
Incident Description: We have identified an issue affecting login access to Flexera One in the EU region. Customers may receive errors when attempting to log in to Flexera One.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue and working to implement corrective actions to restore normal login functionality. Investigation and stabilization efforts remain ongoing.
We will continue to monitor the situation closely and provide further updates as progress continues.
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