Snow Atlas - West Europe - Service Disruption

The issue affecting Snow Atlas in the West Europe region has been resolved, and service is currently operating normally. Our technical teams have mitigated the underlying service instability and continue to monitor closely to ensure sustained stability. We will provide a detailed post-incident report outlining the root cause and preventative measures in the coming days.

Incident Description: We experienced an issue affecting Snow Atlas in the West Europe region.

During the incident window, customers may have experienced errors that prevented access to the platform and impacted functionality.

Priority: P1

Restoration Activity: Service has been restored and is currently stable. Our technical teams are continuing to investigate a disruption affecting underlying dependent services in the region. Efforts are focused on ensuring stability and preventing recurrence. We will continue to monitor closely and provide updates as more information becomes available.