Outage in Flexera
Flexera One - NAM - UI Access Disruption
Resolved MajorIncident Report
Summary AI Generated
Flexera One experienced a major UI access disruption in the NAM region lasting 50 minutes, preventing customers from accessing the platform and affecting multiple components including IT Asset Management, Cloud services, and various APIs. Technical teams identified a recent service change as the root cause and restored access by reverting the problematic changes.
Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.
Priority:
P1
Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.
Components affected
Flexera IT Asset Management - US Inventory Upload Flexera Cloudscape Flexera IT Visibility US Flexera Cloud Commitment Management - US Flexera Cloud License Management - US Flexera IT Asset Management - US Beacon Communication Flexera IT Asset Management - US Login Page Flexera IT Asset Management - US SaaS Manager Flexera IT Asset Management - US Restful APIs Flexera IT Asset Management - US Batch Processing System Flexera IT Asset Management - US Business Reporting Flexera Cloud Cost Optimization - USNeed to monitor Flexera outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 04/02/2026 08:47PM
Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.
MONITORING
about 7 hours ago - at 04/02/2026 08:22PM
Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.
IDENTIFIED
about 8 hours ago - at 04/02/2026 08:02PM
Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.
Priority:
P1
Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.
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